All questions related to your profile and managing it

• How can I change my password? 482
• I play in several clubs, can I have a single login? 314
• I have a single account across several clubs, how do I choose which club to display? 254
• A family member wants to become a member, can I add them? 210
• How do I book for a family member? 69
• I've lost my password. How can I recover it? 291
• How do I change my profile photo and information? 69
• I have several accounts: how do I merge them into a single login? 66
• How do I change the site language? 76
• How do I set my personal access code? 54
• My data: download, leave the club, delete my account 95
• How do I become a club member online? 94

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 208
• Why are some cells pink on the board? 416
• How can I make a booking 1012
• How can I book with a guest? 308
• How can I edit a booking? 253
• How can I delete a booking? 353
• All courts are occupied. Can I join the waiting list? 142
• What payment methods are available to me for a booking? 164
• How to create an open booking 100
• How to join an open match 81
• Where can I find the court access code (door code)? 68
• How do I withdraw from an open match? 68
• How do I view my booking history? 59
• How do I see the weekly schedule? 82
• How do I find and book at another club? 68

How do I register for a camp or a school?

• Sign up for a tennis lesson 151

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 63
• How do I pay for a booking with my wallet? 69
• How do I split the payment with my partner? 72
• How do I use my restaurant vouchers? 62
• How do I view and pay my invoices? 81
• How do I download my certificates? 100
• How do I send money from my wallet to another member? 129

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 59
• How do I join my club's WhatsApp groups? 73
• How do I take part in the Défi-Plugin (challenge tournament)? 74

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 60
• How do I turn on dark mode? 69
• How do I install the Plugin.ch mobile app? 77
• How do I choose the notifications I receive on my phone? 92
• Where can I find the messages sent by my club? 92

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 101
• The administration home page 98

• Manage access 108
• Manage membership cards 98
• Manage clubhouse 75
• Manage restaurant credit 97
• Manage email sending 67
• Manage invoicing 73
• Manage member groups 76
• Manage registrations 73
• Manage special days 60
• Manage offers 75
• Manage online payments 81
• Manage billing regions 70
• Manage the club manager 71
• Manage challenge tournaments 65
• Manage RFID validation 80
• Manage general settings 84
• Setting up the accounts (general ledger) 105
• Configure EBICS: connect Plugin.ch to your bank 98
• Gate access log 111
• Manage multiple buildings 102

• Create a new court 69
• Manage court groups 90
• Manage booking periods 97
• Manage court usage 85
• List, edit, or delete a court 90
• Manage sports 104
• Close courts 103

• Create a new season 77
• Edit or delete a season 88
• Open the winter season by copying last season 84
• Link a sport to a season 112

• Manage recurrence authorizations 96
• Manage restrictions 77
• Manage subscription type 95
• Create booking prices: per session or per season 70
• Check rates with the rate grid 107
• Manage non-member and pay-as-you-go deductions 97
• Booking without a subscription: the guest subscription 106

• Create an item 81
• Assign an item to a member 81
• Edit or delete an item 82
• Delete an item assigned to a member 82
• Import linked items from Excel 125

• Display the member list 95
• Create a new member 99
• View a member's detailed information 75
• Display a member's operational data 71
• Manage member subscriptions 72
• Import member data 96
• Print member cards 81
• Print and export the member list 85
• Charge an item to a member or a group 69
• Link a member to a group 74
• Edit and delete a member 79
• Search for a member 78
• Managing duplicates: merging two profiles 97
• Managing units to be deducted: personalised hours and non-members 124
• Manage Swiss Tennis licenses 104
• Topping up a member's wallet 77
• Find and reactivate a removed member 99
• Issue a certificate for a member 87
• Managing families 77
• Handling erasure requests (GDPR) 76

• Add a new sponsor 79
• Invoice sponsors 78
• Re-invoice sponsors 67

• Assign and remove a role 81
• Roles and access: create and edit a role 92

• Activating the Lessons module 84
• Creating lesson items 72
• Create, edit, and delete a lesson 78
• Manage lesson groups 78
• Manage lesson enrollments 91
• Prerequisite 91
• Invoice and reminder texts 76
• Teachers' schedule 99
• Grouped payments of registrations (basket) 112
• Change the rate of a registration 133
• Copy a lesson for the next season 103

• Complete management of equipment rental 80

• Find old invoice groups (archives) 76
• Invoice considerations and display 64
• Create invoices 88
• Send invoices by email 67
• Manage payment reminders 67
• Print invoices 68
• List and search invoices 63
• Edit and delete invoices 71
• Invoicing a membership fee or an item: what's the difference? 82
• Automatic reminders for e-mail invoices 99
• Keeping the accounts with the general ledger 97
• Manage family discounts 94
• Import accounts from Excel 92
• Carry an overpayment over to the next invoice 122
• Transit accounts for online payments 12
• How invoice dates are calculated 113
• Annuler une facture ou une ligne déjà comptabilisée 46

• List of bank payments 79
• Processing via bank files 79
• Process a manual payment 81

• Process installments 79

• Managing bookings in the schedule 114
• Configure and use open matches 71
• Manage the set times 72
• Create a promo code and use it 72
• Refund a fixed-hour session that was released and taken again 123
• Moving a booking and creating a recurrence in the schedule 101
• Creating and managing recurrences 103
• The weekly view and the all-sports view 106
• The cash journal and the history of a booking 112
• Manage cash register prices 89
• Offering items with a booking 77
• Deleted bookings and deletion records 104
• Replace a player on a fixed hour 87
• A fixed hour cannot be added: nothing is displayed 108

• Manage automatic emails 83
• Sending bulk emails 85
• Manage messages 80
• History of sent emails 90
• Writing an e-mail with the editor 110
• Birthday and inactive member e-mails 96

• Manage challenge tournaments 77

• Enable partner search 85

• The statistics dashboard 81
• Invoicing bookings from the statistics 99

• Access the program 79
• Booking by a member 96

• Creating and configuring a lesson 80
• Sign up for a tennis lesson 73
• Managing registrations (administrator) 85
• Managing groups and the schedule 76
• Tennis lesson invoicing 80
• Invoicing check and Youth and Sport export 68

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 89
• Adding and editing an employee 95
• Special cases: minor salary, young people, pensioners, LPP 93
• Running the monthly payroll 96
• Entering a compensated absence (army, maternity, illness, accident) 95
• The 13th salary and holidays for hourly employees 94
• Paying salaries and reconciling them with the bank 93
• Correcting an approved payslip 84
• Salary certificates and annual lists 103

You'll find all the questions about booking without an account

• How can I book if I don't have an account 914
• Where can I find available courts in my area? 188
• How can I edit/cancel my booking if I don't have an account? 184